coisas de quem compra…

fiz uma compra duplicada de uma app no itunes. apesar do valor ridículo da dita (1,79€) resolvi pedir delicadamente um refund… recebi esta resposta, que de tão bem escrita merece que vos mostre. eu já gostava do itunes…

Dear Lara,

Thank you for contacting iTunes Store Customer Support. My name is Rose and I’m glad to be your advisor for this request.

I understand that you were charged twice for your in-app purchase. I know it is upsetting to pay for the same item twice. Smile and don’t worry, I’m happy to help you with this today.

I’ve reviewed the circumstances of your case, Lara, and refunded your unintentional In-App Purchase. In this case, issuing a refund is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final.

I’m pleased to inform you that in five to seven business days, a credit of 1.79 EUR should be posted to the credit card that appears on your receipt for that purchase.

To prevent duplicate purchases in the future, you may want to check within the application to see if your purchase was delivered before trying the purchase a second time. You may not receive a purchase confirmation message on your iPhone, iPad or iPod touch after making an In-App Purchase. You can also check your iTunes Store Purchase History to verify the purchase.

I hope I was able to help you with your duplicate purchase.

It’s my pleasure assisting you, Lara! Thank you for choosing iTunes! Take care and have a great day!


iTunes Store/Mac App Store Customer Support

4 responses to “coisas de quem compra…

  1. … e depois de eu agradecer a resposta, ainda recebi este mail…

    Hi Lara,
    You're very welcome. I'm glad to hear that I was able to help.
    Nothing makes Apple happier than to hear that we have pleased our customers.

    If you have any questions or concerns, please don't hesitate to email me back and I will be happy to assist you further.

    Thank you for being the best part of the iTunes Store family. I wish you the best, Lara! Keep safe and enjoy the rest of your day!



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